Radius treats condensation and mould seriously and is committed to working in partnership with our tenants to manage potential damage.

Radius will:

• Inspect all reports of mould in our properties.
• Provide advice and guidance to tenants where the cause of mould has been confirmed as condensation in your home.
• We will help clean the mould in your home. We will provide you with supporting information and some equipment to help minimise any future build-ups of condensation.
• Advise tenants of your Radius in-house Welfare Advice service for those who may need additional support to ensure you are claiming all the benefits, to which you are entitled, in respect of heating your home.

It is a tenant responsibility to maintain your home.

With our help, this includes managing the levels of condensation in your home to prevent mould.

Here are some tips that can help manage condensation at home:

• Adequate ventilation will help manage levels of condensation in your home. Keep trickle vents open and when possible, open your windows.
• Dry windowsills and window frames, especially during cooler months to remove excess moisture.
• Use your extractor fan when showering, bathing or cooking, reporting any instances when these are not working to Radius.
• Never block or conceal any vents or extractor fans in your property.
• Keep lids on pans when cooking.
• If drying clothes inside, keep the door of the room closed and use an extractor fan or dehumidifier if possible.
• If you use a tumble dryer ensure it is appropriately ventilated. If not, this will contribute to condensation in your home.