Repairs, Complaints & Feedback

Repairs

Report a Repair

Before you request a repair, please check to see who is responsible for it.

Charges may be incurred if a tenant logs a works order which is deemed to be the tenant’s own responsibility, or repairs are required because of damage, neglect or abuse of property.

If you are reporting a repair for the first time, please use the Report a Repair form.

Feedback and Complaints

Complaints

What has gone wrong?

We aim to give every customer the best service we can. It is important to us that when you think we've got it wrong, we're able to put matters right as quickly as possible.

If you are unhappy with an aspect of our service, such as the quality of a recently carried out repair, please use the complaints form to let us know.

Please fill in the form below.

Tell us what the issue is

Let's help get that fixed

It sounds like you need a repair. Click here to report a repair if this is the first time you are reporting the issue. If you have already reported the repair you can still raise a complaint if you're not happy about the way we've handled something. To do this, press 'Next'.

You need our Antisocial Behaviour Toolkit

Our toolkit will help you to find out more about how we can help you. Click here to go to our Antisocial Behaviour Toolkit for neighbour issues.

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Tell us what the issue is

Sorry - we're missing something here: Do any of these describe your complaint?

You can pick more than one issue.

Sorry - we're missing something here: Can you tell us more?
Sorry - we're missing something here: Can you tell us more?
Sorry - we're missing something here: Have you complained about this before?
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Customer

Help us find your details

Your details

Sorry - we're missing something here: Please tell us your name?

(even if you don’t live there any more)

This is optional. Please add if it's relevant to your complaint or you'd like us to write back to you.

Sorry - we're missing something here: Please can you enter an address?
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Some last details…

Sorry - we're missing something here: Please can you enter your email address?
Sorry - we're missing something here: Please can you enter your phone number?
We probably won't be able to help with your complaint without storing and processing this information. Can we have your consent for this?
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Sending

If you prefer, you can speak to us on 0330 123 0888.

  • The Ombudsman Service is completely independent of Radius. They can make an independent and impartial decision on a complaint and are there to make sure everyone gets fair treatment.

    The Ombudsman will only consider complaints that have already been through the full internal complaint procedure. Your complaint must be made within 6 months of the date of our final response at stage 2.

    The Ombudsman Service can be contacted at:

    Freepost NIPSO

    OR Northern Ireland Public Services Ombudsman,
    Progressive House
    33 Wellington Place
    BELFAST
    BT1 6HN
    Freephone: 0800 343424

  • Telephoning our Head Office Tel. 0330 123 0888

    • Visiting one of our 4 regional offices:

    Head Office

    Radius Housing,
    38-52 Lisburn Road, Belfast, BT9 6AA
    Get Directions
    Call us now on:
    0330 123 0888

    Holywood Regional Office

    Radius Housing,
    3-7 Redburn Square, Holywood, BT18 9HZ
    Get Directions
    Call us now on:
    0330 123 0888

    North West Regional Office

    Radius Housing,
    7 Racecourse Road, Derry-Londonderry, BT48 7RB
    Get Directions
    Call us now on:
    0330 123 0888

    Southern Regional Office

    Radius Housing,
    Ballybot House, 22 Cornmarket, Newry, BT35 8BG
    Get Directions
    Call us now on:
    0330 123 0888

    • In writing to Complaints Officer, Radius Housing Association,

    FREEPOST RSBH-RZZA-UUAE, 38-52 Lisburn Road, Belfast, BT9 6AA.

    • By e-mail to complaints@radiushousing.org,

    • Through a third party - for example, a relative, neighbour, councillor, solicitor or political representative.

Feedback

Compliments & Suggestions

  • Has one of our team gone above and beyond?
  • Do you have a suggestion of how we could improve our service?

Use the form to tell us what's going well, or how we might improve.

Our aim is to provide an excellent service, so letting us know what we are doing right is as valuable as knowing when we get it wrong.

Compliment or comment

Sorry - we're missing something here: Have you complained about this before?
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Your details

Sorry - we're missing something here: Have you complained about this before?
Sorry - we're missing something here: Please can you enter your name ?
Sorry - we're missing something here: Please can you enter your email address?
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Sending


Thank you.

We value all feedback as we aim to continually maintain a high standard of service for all our customers.

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