We aim to give every customer the best service we can. It is important to us that when you think we've got it wrong, we're able to put matters right as quickly as possible.
If you are unhappy with an aspect of our service, such as the quality of a recently carried out repair, please use the complaints form to let us know.
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The Ombudsman Service is completely independent of Radius. They can make an independent and impartial decision on a complaint and are there to make sure everyone gets fair treatment.
The Ombudsman will only consider complaints that have already been through the full internal complaint procedure. Your complaint must be made within 6 months of the date of our final response at stage 2.
The Ombudsman Service can be contacted at:
OR Northern Ireland Public Services Ombudsman, Progressive House 33 Wellington Place BELFAST BT1 6HN Freephone: 0800 343424
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