Our Customer Support and Response & Repair teams are experiencing high demand following Storm Éowyn
Storm Éowyn
Storm Éowyn Repair Update
Repair Calls
On Friday 24th January, Northern Ireland experienced some of the worst damage to property and services for over a decade due to the severe weather conditions.
We are currently responding to thousands of repair requests and are prioritising the most urgent and dangerous repairs, to first and foremost ensure the safety of our tenants.
- If you have already reported a repair, please be assured it has been recorded, and is being managed in line with our response repair priorities.
Please only call again if the damage has become worse or if you have a new repair to report.
Even as we move out of the initial periods of disruption, our Customer Service team continue to receive and manage an unprecedented number of repair calls and we would ask that you are patient at this time.
- Please do not call back to check on the progress of reported repairs as this will help us to respond more quickly to customers who are calling to report a new repair.
As always our teams continue to work tirelessly to ensure Radius tenants and their homes are safe and secure.
Reporting Damage or Repairs
Emergency Repairs
For emergency repairs, contact us immediately on 0330 123 0888
Please only report emergency repairs directly to our Customer Service Centre.
Emergency repairs that should be reported immediately include:
- Gas leaks
- Uncontainable water leaks
- Complete loss of heating and hot water
- Electrical or fire risk
- Property security
All other Repairs
For all other, less urgent, repairs please use the online form below to log your issue with our team.
We appreciate your patience when reporting a repair at this time, and assure you that our teams are working hard to address the disruption caused to all of our tenants.
Additional Support
Call us now on
0330 123 0888
