Customer Performance Report 2022-23

Shaping our services together

This report provides an overview of how we performed in 2022/2023 against our Customer Service Commitments and key performance indicators.

How did we do?

It is important to us that we are clear and transparent about the standards of service customers can expect from us and that we are open and honest in how we have performed against them. 

During the year we revisited our service standards with the Tenant Engagement Panels leading to the launch of our new Customer Service Commitments. 

The Tenant Executive Committee and Service Improvement Groups play a key role in reviewing our performance information and Tenant Satisfaction Survey results.

Through their input they help us to better understand what actions we need to take to continuously improve our services and the overall customer experience. 

Customer Performance Report 2022-23

Check out the full report online here or use the download button below.

• Improving lives and communities
• Overall tenant satisfaction
• Your experience contacting Radius
• Putting things right
• Keeping our communities safe
• Looking after your home
• Keeping your home safe
• Providing homes
• How is your rent spent?
• Keeping you in the picture